my HP Envy 5540 is blank on the screen and has the wifi light blinking but no option to do anything

[choctawgirl]

Recently my printer screen went blank, but is lit  up. The wifi icon blinks but it shows offline on my computer. This gives me no options to update it or anything else. I've tried unplugging and plugging back in, turning on and off my router and turning on and off the printer. Nothing works.

[TEJ1602]

@choctawgirl, Welcome to HP Support Community!

Update the printer firmware for printers connected to a Mac.

1. Make sure the printer is on and connected to the computer through a USB cable.

2. Go to HP Customer Support - Software and Driver Downloads.

3. If a Let's identify your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of macOS or OS X, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. When the download is complete, open the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, and then click Continue.

   

10. The updater checks the firmware version installed on the printer and then displays the results in the Update Information window.

    • If the Device is ready to be reflashed displays, click Continue to update the firmware.

      When the update completes, click Done.

    • If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Click Cancel to exit the updater.

Now, try to restart the printer and then follow the steps to connect the printer to the network.

Hope this helps! Keep me posted. 

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