my HP OfficeJet Pro 8130e I cannot get it to print from my computer says invalid pin but its correct

[nancynunez90]

I cannot finish setting up my HP OfficeJet Pro 8130e it will not read the PIN and will not print from my computer after I followed the set up steps?

[Raj_05]

Hi @nancynunez90,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8130e printer is having trouble completing the setup and recognizing the correct PIN. Here are a few steps you can try to resolve the issue.

Ensure Correct PIN

• Double-check that you are entering the correct PIN provided on the printer's label or packaging. Sometimes the PIN is case-sensitive or includes special characters.

Factory Reset the Printer

• Resetting the printer to factory settings may help resolve setup issues.
  • On the printer’s control panel, navigate to Settings > Restore Defaults > Restore Network Settings. This will clear any existing configuration.
  • Try setting up the printer from scratch after this reset.

Use HP Smart App

• Download and install the HP Smart app on your computer (if you haven't already).
  • Open the app and add the printer by following the on-screen instructions.
  • Make sure you are connected to the same Wi-Fi network as the printer.
  • If it asks for a PIN again, try the PIN printed on the printer label or the default Wi-Fi Direct PIN (usually found in the printer's settings).

Check Printer Connection

• Ensure your printer and computer are on the same Wi-Fi network.
• If using a USB connection, make sure the cable is securely connected.

Update Firmware

• Sometimes outdated printer firmware can cause issues. Visit the HP support website and search for any firmware updates for your OfficeJet Pro 8130e.

Troubleshoot Printer Settings

• Go to Control Panel > Devices and Printers on your computer, right-click on your printer, and ensure it is set as the default printer.
• Check the Printer Properties to ensure it is not in an error state or paused.

After these steps, try to complete the setup again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support