my HP SMART TANK 5000 is out of waranty and I keep getting the "no driver" message when setting up

[jbf17]

I just got a new computer and cannot get the printer to work. I keep get the message about not having a driver. I am connected to the internet.  

[jbf17]

The options suggested have been used to no avail

[Kuroi_Kenshi]

Hi @jbf17,

'

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the "No Driver" error on the HP Smart Tank 5000!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Download Latest Drivers:

• Visit the HP Support page for your specific printer model.
• Enter "HP Smart Tank 5000" in the search bar, select your printer, and navigate to the drivers section.
• Download and install the latest drivers compatible with your new computer's operating system.

Install Drivers:

• After downloading, run the installation file and follow the on-screen instructions to install the drivers.
• Make sure your printer is powered on and connected to the computer during installation.

Remove Old Printer Software:

• On your new computer, go to the "Control Panel" > "Programs and Features" and remove any existing HP printer software. This avoids conflicts with the new driver.

Use HP Smart App:

• Download the HP Smart app from the Microsoft Store (Windows) or App Store (macOS). The app can automatically detect the printer connected to the network and manage driver installation.
• Open the HP Smart app, and follow the setup instructions to connect and configure the printer.

Windows Update for Drivers:

• For Windows users, sometimes Windows Update can automatically find and install drivers. Go to "Settings" > "Update & Security" > "Windows Update" > Check for updates.

Check Printer Connections:

• Ensure your printer is properly connected to the computer via USB or Wi-Fi.
• Test cable connections if using USB, or verify if the printer is connected to the correct Wi-Fi network.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,