• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-08-2025 08:24 AM

HP Recommended
Product: HP Photosmart 5520 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

my HP 5520 does not scan over wifi. the mechanism does not move. it works when I use a cabled version.

Reply
1 REPLY 1

‎06-09-2025 11:47 AM

HP Recommended

Hi @tofttor,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer not scanning over Wi-Fi!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Check Network Connection

  • Ensure that both your printer and your computer are connected to the same Wi-Fi network.
  • Restart your printer and router to refresh the network connection.

2. Update Printer Firmware

  1. Go to the HP Support website.
  2. Enter your printer model (HP Photosmart 5520) and select the appropriate product.
  3. Navigate to the "Software, Drivers and Firmware" section.
  4. Download and install the latest firmware for your printer.

3. Check Printer Status

  • Ensure that your printer is powered on and displays a ready status.
  • From the printer’s control panel, navigate to the wireless settings to confirm that Wi-Fi is enabled and connected to your network.

4. Reinstall Printer Software

  1. Uninstall the current printer software from your computer.
  2. Download the latest version of the printer software from the HP Support website.
  3. Follow the installation instructions and choose the wireless setup option.

5. Verify Firewall and Antivirus Settings

  • Ensure that your firewall or antivirus software is not blocking the printer communication.
  • Temporarily disable the firewall or antivirus and try scanning again.

6. Reset Network Settings

  1. From the printer’s control panel, go to Wireless -> Settings.
  2. Select "Restore Network Settings" and confirm.
  3. Reconnect the printer to your Wi-Fi network.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.