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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- Printer Setup, Software & Drivers
- my camera did not working because of permission

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11-20-2023 01:33 AM - edited 11-20-2023 01:37 AM
Hello DESKTOP-PE2DM8J,
I understand that you are unable to use the webcam.
Do not worry. I will try to fix the issue.
Here's a related post that seems to have helped others: Click here
Let's try these steps -
Step 1 Re-install the drivers -
1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.
Step 2 Run the Windows app troubleshooter -
1) Press Windows key + I to open the Settings app.
2) Choose Update & security.
3) Select Troubleshoot from the left pane.
4) Scroll to the bottom and click on Windows Store Apps.
5) Click on the Run the troubleshooter button.
If the issue still persists, try updating the computer -
Step 3 Windows Updates troubleshooter -
Click on this link to run Windows Updates troubleshooter.
Step 4 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 5 HP Support Assistant Updates -
1) In the search box, type, and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
- Click on yes button to say thanks
- Click on the button Accepted Solution if the question is answered
- Please contact me to inform me of the result
Best regards,