my color printer will not print in color, it has updated drivers

[Escout2388]

it is very weird the same software is installed on my desktop and it prints in color just fine. but my personal laptop has the same software and it doesn't print in color it only prints in black. i have tried uninstalling but still is the same problem.  i tired changing settings it does show color option in the features but doesn't give you the option to place it in color or black ink. i never liked hp products but this printer is the longest lasting printer we have bought, though this is the only issue i have with my laptop and i don't understand why? please help  

printer model- HP ENVY 4520 ALL IN ONE PRINTER SERIES

SERIAL# [edit]

PRODUCT# F0V69A

[The_Fossette]

@Escout2388,

Welcome to the HP Support Community!

I reviewed your post and I understand that the printer is not printing color from one of the computers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Escout2388]

I have tried ur way but in the programs list to uninstall it goes to error no packages exist everytime.  But the root uninstall worked but still having the one issue. Every thing else I did it won't delete in the programs list

[asmita6658 · Accepted solution]

@Escout2388

Try restarting the print spooler -

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer.
9. Try printing again.

Add the printer using IP address -

1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. Select “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. Select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.  
 

Let me know.