my envy 4527 printer won't stop printing

[Joe851]

hi there,

My printer won,t stop printing.

Please help me

[Betty0610]

@Joe851

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Before we get into troubleshooting, I would like to ask you a few questions to get a clear picture of what's going on with the Printer.

1. Are you able to make a copy?

2. From where are you trying to print? If it's a Computer, please let us know the Operating System installed on it.

3. How is the Printer to the device you're trying to print from? (USB or Wireless)

Let us know 🙂

Thanks!

[Joe851]

I can't do anything as it won't stop printing. I have had to take the paper out for the time being and turn it off 😞

it's wireless

I think it's windows 10 on my laptop

[Raj1788]

@Joe851

It looks like you were interacting with @Betty0610, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Delete job files and restart the print spooler

1. Turn off the printer using the power button.

2. Search Windows for run, and click the Run Windows application in the list of results.

3. Type services.msc in the Run window, and then press Enter on the keyboard.

   The Services menu opens.

4. Right-click Print Spooler and select Stop.

   Figure : Example of stop selection for Print Spooler Service

   

5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

6. Delete all files inside the PRINTERS folder.

7. Restart your computer.

8. Turn on your printer.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d...

Restart the printer.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-4520-all-in-one-printer-series/54... 

Keep me posted, hope this helps you out!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)