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- my envy110 finds nearby Telus networks but not my new Telus ...

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07-17-2020 11:57 AM
My Envy 110 printer will not find my new network. It does see the networks of neighbors but not mine. I tried to enter my TELUS network number manually and it still does not see my router.
These are my neighbors but my network is not among them. I have been trying for hours to get something to work.
Please help
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More neighbor networks
07-17-2020 12:19 PM
Hi,
The printer only supports 2.4GHz band wireless network, I would guess that your router is only set to broadcast a 5GHz wifi.
Contact your service provider and ensure the router is set to broadcast 2.4GHz wireless network, with a unique name and not identical to the 5GHz band, then connect the printer and the PC to the 2.4GHz wifi.
Shlomi
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