my hp printer 2700 all in one constantly goes off line

[mysteryman1]

I am running Widows 11.  My HP Printer 2755 all in one constantly goes off line,  How do I fix it so it stops going off line?

[Sneha_01]

Hi @mysteryman1 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2700 series printer is constantly going offline on Windows 11, it can be quite frustrating. The issue often arises from network connectivity problems, printer settings, or driver issues. Below are some steps to help you troubleshoot and fix this problem:

1. Check Printer and Network Connection

• Ensure the printer is connected to the same network: Make sure your HP printer is connected to your Wi-Fi network, and your computer is on the same network.
  • If using Wi-Fi, check the printer's screen to confirm it is connected to the correct Wi-Fi network. You can usually print a network configuration page from the printer to check its network status.
  • Restart your router: Sometimes, a simple restart of your router and printer can help restore the connection.
  • Check signal strength: If the printer is too far from the router, the signal might be weak. Move the printer closer to the router if needed.

2. Set Printer as Default

Make sure your HP printer is set as the default printer on your Windows 11 computer.

Steps:

1. Open the Start Menu, type Settings, and select Settings.
2. Go to Bluetooth & devices > Printers & scanners.
3. Find your HP DeskJet 2700 printer in the list and click on it.
4. Select Set as default to make sure this printer is always used when you print.

3. Ensure the Printer is Not in Offline Mode

Sometimes the printer can show as "offline" due to settings in Windows. You need to ensure that the printer isn't set to work offline.

Steps:

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Click on your HP DeskJet 2700 printer.
3. Click on Open queue.
4. In the printer queue window, check if Use Printer Offline is selected.
   • If it's checked, uncheck Use Printer Offline to bring the printer back online.
   • Make sure there are no stuck print jobs in the queue.

4. Reinstall or Update Printer Drivers

Corrupt or outdated printer drivers can cause connectivity issues, so updating or reinstalling the drivers may help.

Steps to Update or Reinstall Printer Drivers:

1. Go to the HP Support website: Visit the HP Software & Driver Downloads page and enter your printer model (HP DeskJet 2700).
2. Download the latest drivers: Make sure you're downloading the latest drivers for Windows 11.
3. Uninstall and Reinstall: You can uninstall the printer drivers and then reinstall them:
   • Go to Control Panel > Devices and Printers.
   • Right-click your printer and select Remove Device.
   • Reinstall the printer using the new driver from HP’s website or using the printer's installation CD.

5. Restart Print Spooler Service

The Print Spooler service manages print jobs. If it's not running correctly, your printer might keep going offline.

Steps:

1. Press Win + R to open the Run dialog box.
2. Type services.msc and press Enter.
3. In the Services window, scroll down to Print Spooler.
4. Right-click on Print Spooler and select Restart.

6. Configure Printer for Wi-Fi Direct (Optional)

If your printer keeps going offline due to Wi-Fi issues, consider using Wi-Fi Direct as an alternative. This method connects the printer directly to your computer, bypassing the need for a router.

Steps to Enable Wi-Fi Direct:

1. On your HP printer, navigate to the Wi-Fi Direct settings (usually in the printer’s menu).
2. Enable Wi-Fi Direct and note the name of the Wi-Fi Direct network.
3. On your computer, go to Settings > Wi-Fi and connect to the Wi-Fi Direct network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support