my laptop (acer) windows 10 64bits,cannot print with my HP Officejet 3833.

[BENNYVANLOO]

hi,sry for my bad english,

i installed the printer HP Office 3833.....first on my wireles internet.....no problems….,then i installed it on my laptop....123.hp.com/setup.....,everything installed perfect......on my laptop i go to "printers".....,i see the printer...so i quess no problem….

BUT ...when i want to print a document or file....,the file stays on hold….en nothing happens…..

strange its like ...that the document or file cannot find the printer...., but if i use the email adres  example@hpeprint.com then it prints!….

today i installed the drivers en sh*t...about 9times....,first Always remove the hole thing…..then instal again…..pffff im sick of it....

can sombody help me  or same problem?

[Betty0610]

@BENNYVANLOO

Welcome to the HP Support Community.

Make sure your Printer name is selected while printing.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BENNYVANLOO]

oke what is next step?....downloading everything on that page?.....or only the basic driver?

[Betty0610]

You can download the full feature software and install it 🙂

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BENNYVANLOO]

oke i did every step bey step....tried 3xtimes from zero....all over again...but stil wont print...,scanning is no problem,printing is the problem……,but i can print from my smartphone....but not from my pc/laptop.

[BENNYVANLOO]

until i found a good solution....im going to use the smartphone to print documents.

[Betty0610]

Try using the HP Smart App on the Laptop: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!