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‎07-23-2024 05:58 AM

HP Recommended
Product: HP DeskJet 2710 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello,

My printer doesn't connect to my computer with a USB cable or to the WI-FI I would love some help.

Thanks

1 REPLY 1

‎07-24-2024 07:38 AM

HP Recommended

Hi @terrybm39,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing a connection issue 
 

Let's troubleshoot your HP DeskJet 2710 All-In-One Printer connectivity issues:

 

1. Check USB Connection

  • Cable and Ports: Make sure the USB cable is securely connected to both the printer and the computer. Try using a different USB port on your computer or a different USB cable if available.
  • Printer Driver: Ensure that the printer driver is correctly installed. You can download the latest driver from the HP Support website.

2. Check Wi-Fi Connection

  • Printer Network Settings: On the printer, navigate to the wireless settings menu. Ensure that the printer is connected to the correct Wi-Fi network. You may need to reconnect to the network if it's not showing as connected.
  • Router Issues: Restart your router and make sure it's working properly. Sometimes, connectivity issues can be resolved by simply restarting your network equipment.
  • Network Configuration: Ensure that your computer and printer are on the same Wi-Fi network. If your network has multiple bands (2.4 GHz and 5 GHz), make sure both devices are connected to the same band.

3. Run HP Printer Troubleshooter

  • Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Printer and run the troubleshooter. It can help identify and fix common issues with the printer.

4. Reset Printer

  • Power Cycle: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.

5. Reinstall Printer

  • Remove and Reinstall: Go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, reinstall the printer by following the setup instructions that came with your printer or by using the HP Smart app.

Refer to this document: HP DeskJet 2710 All-in-One Printer User manual 
Troubleshoot a Wi-Fi connection to an HP printer
HP printers - Wi-Fi connection is lost after router or network settings change

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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