my printer dosent print in color.

[מרקו]

Printer HP DeskJet 3835 doesn't print in color. it only printing in black and white.
Copy works fine (black and white, color).
The problem is only with color printing.

[Nal_NR]

Hi @מרקו,

Welcome to the HP Support Community. 

I'd like to help!

Try updating Firmware

If not perform the steps below.

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
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