my printer is printing blank sheets of paper, but the ink cartridges are full! How do i fix this?

[izzie0813]

My printer is only printing blank sheets of paper, but the ink cartridges are full! How do I fix this? 

[Jay_G24]

Hi @izzie0813,

I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -Press and hold the Start Copy Color button on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also try the steps to this document -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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