my scan say my username or password are incorrect

[roxcajun]

I have used it before, now I get this error message.  I have a Officejet Pro 8610

[TEJ1602]

@roxcajun, Welcome to HP Support Community!

Are you using the scan to email feature while you get this error message?

If yes, try resetting the scan to email-

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• From the EWS, click the Scan tab.
• Click Scan to Email Setup.
• Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
• Enter a display name that will appear on the printer's control panel to identify this email profile.
• Enter or confirm the correct SMTP server and SMTP port information.
• If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
• Enter a security PIN to restrict access to this email profile, if desired.
• Set the size for email files and specify Auto CC, if desired.
• Click Save or Save and test to complete the profile.

Hope this helps! Keep me posted. 

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