need the instructions to factory reset my office jet pro 9010 5e

[geek01]

I have forgotten the admin password for my printer and as such cannot run the print and scan doctor to fix a scan to computer issue.

[Echo_Lake · Accepted solution]

@geek01

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are not able to make changes to the printer settings. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!