need wifi password for DIRECT-9E-HP OfficeJet 8020

[nanri]

Trying to connect new printer to my wifi using HP Smart on my iPhone.  It asks me to go to setting, wifi, and click on DIRECT-9E-HP OfficeJet 8020.  When I do, the next screen asks for password.  I use my regular wifi password, and my default router passwword, but neither work.  I cannot get any farther with set up.

[Dragon-Fur]

@nanri 

The "Direct" in the name indicates you have (mistakenly?) connected the printer to Wi-Fi Direct.

Wi-Fi Direct is a direct wireless connection between the printer and the computer using the printer's Wireless radio.

Wi-Fi Direct is a direct wireless connection without the use of a network router. 

Wi-Fi Direct useful if you don't have a network - Wi-Fi Direct is limited in scope and won't let you connect the printer to the network (printer connection to the network is required if you have enabled HP+).

If you do want to use Wi-Fi Direct, find the password:

Print the Network Configuration Page Report

1. From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Print Reports, and then touch Network Configuration Page or Wireless Test Report.

===============================================================================

Don't want Wi-Fi Direct?

If the goal is to have full access to standard Wireless, you do not want to use Wi-Fi Direct.

Instead, you want to connect to your wireless network that is controlled by your router.

This is where you are able to use your wireless network password and connect to the printer's SSID network.

Switch Wi-Fi Direct OFF on the printer.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. Touch ( Settings ).
3. If the display shows that Wi-Fi Direct is On, touch Wi-Fi Direct and then switch it OFF

NOTE:  Wi-Fi Direct can also be set / adjusted in the Embedded Web Server (EWS).

Next,

Open the printer User Guide

Go to Page 168 for how to set the wireless back to network defaults

Section titled:  To restore the printer to the original network settings

Next,

The printer should now (again) be in Wireless setup mode.

Go to Page 29

Prepare and set up the Wireless.

This video shows how to connect the printer to your 5G network using the printer control panel:

HP OfficeJet Pro 8022|8025|8028|8035 Connect to a 5GHz wireless network using the control panel 

another video, dated a couple of days "newer"

HP OfficeJet Pro 8022 | 8025 | 8028 | 8035 printer: Unbox, Setup & Connect to 5GHz wireless network 

All too much?

If you have enabled HP+ on your HP+ printer,

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

==================================================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

OR

Interestingly, there are two models listed for the OfficeJet 8020.

Plain HP OfficeJet 8020e

OR

HP OfficeJet Pro 8020e

Choose the printer that is "your" printer model.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

 HP+ Printers – HP Store / Information

 HP+ Printers

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Excerpted – Section Disclaimers

Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at HP Printers - Mobile Printing Solutions Compatible with HP Printers . Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.

HP+ Benefits include

About HP Smart Advance for HP+ printers

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