neverstop laser 1202w offline with mac

[gpre]

neverstop laser 1202w offline with mac

[zoey7886]

@gpre, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Neverstop Laser MFP 1202w Offline Issues on a Mac! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Neverstop Laser MFP 1202w printer shows as offline on your Mac, here are steps to troubleshoot and resolve the issue:

1. Check the Printer's Connection

• Ensure that the printer is powered on.
• Make sure the Wi-Fi connection is stable.
• Verify that both the Mac and printer are connected to the same network.

2. Restart Devices

• Restart the printer by turning it off and on again.
• Restart your Mac.

3. Verify Printer Status in System Preferences

• On your Mac, go to System Preferences > Printers & Scanners.
• Ensure the HP Neverstop Laser MFP 1202w is selected as the default printer.
• If the printer shows as offline or paused, click Resume.

4. Print Network Summary

• Load plain paper into the input tray.
• On the printer control panel, press and hold the Resume button for 3 seconds to print a Network Summary report.
• This report will provide wireless network information and Wi-Fi Direct status, which can help identify connection issues.

5. Update Printer Drivers

• Visit the HP support website to download and install the latest drivers for the HP Neverstop Laser MFP 1202w.

6. Reset the Printing System

• On your Mac, go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) in the list of printers and select Reset printing system.
• Add the HP Neverstop Laser MFP 1202w again.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,