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‎07-28-2024 12:12 PM

HP Recommended
Operating System: Microsoft Windows 11

new Dell desktop not recognizing my HP Envy 5530. Reinstalled several times, (uninstall each time as well.)

Category:
1 REPLY 1

‎07-28-2024 12:33 PM

HP Recommended

>By-default, W11 has "let Windows manage my printer" Enabled in it's Settings. [W11 'connects' your printer wirelessly using it's WSD protocol, which is flaky, and, conflicts with MFG software.]

>When you say you "installed" your 5530 several times, do you mean using the HP Smart app stuff??

>You should be aware that HP itself says, in their Store, Envy 5530 models are "Discontinued". [I.e. - too many problems reported by Users; too many Warranty RMAs... so HP dumped it.]

>Recommend printers be connected directly via a USB Cable to one's PC, always. Avoids headaches.

>See the "Add a USB-connected printer to Windows" section in the following HP webpage:

https://support.hp.com/us-en/document/ish_2224996-1993298-16

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