new hp 2855e first page prints blank

[dg149]

as i mentiones   just purchased hp2855e    first page always prints blank    also could not set up wirlesss router to far away   using usb        

[A_Gayathri]

Hi @dg149,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2855e All-in-One Printer, if the first page always prints blank, here are some steps you can follow to troubleshoot:
 

Blank Page Printing Issue

• Check Ink Levels: Ensure that both the black and color ink cartridges have sufficient ink. Sometimes, if one cartridge is empty or nearly empty, it can cause blank pages.
• Check Ink Cartridge Installation: Make sure the ink cartridges are properly installed and seated correctly. Remove and reinsert them to ensure a snug fit.
• Run Print Head Cleaning: Use the printer's built-in utility to clean the print head. You can usually find this option in the printer settings on the computer or directly on the printer's control panel.
• Print a Test Page: Print a test page or a diagnostic page from the printer settings to check if the issue persists.
• Check for Paper Jams: Ensure there are no paper jams or obstructions in the printer.
• Update or Reinstall Drivers: Ensure that you have the latest drivers for the printer. You can download them from the HP website. Reinstalling the drivers may also help resolve the issue.
   

Wireless Setup Issue

Since you're using a USB connection due to the wireless router being too far away, you might want to consider:
 

• Relocating the Router: If possible, try to move the router closer to the printer or use a Wi-Fi extender to improve the signal strength in that area.
• Check Network Settings: If you plan to connect wirelessly later, ensure that your printer's network settings are properly configured. You can usually find this in the printer's menu or settings.
• Connect USB: For now, continue using the USB connection if it's more reliable and convenient.
   

Refer to this document: HP DeskJet 2855e All-in-One Printer User manual 

HP DeskJet 2800, 4200, 4900 Printers - Color or black ink not printing, other print quality issues 
 

I hope this helps. 

Take care and have a good day.

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