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‎12-06-2021 12:31 PM

HP Recommended
Product: office jet pro 8028e
Operating System: Microsoft Windows 10 (32-bit)

new printer cannot connect to wifi

Category:
1 REPLY 1

‎12-13-2021 10:13 AM

HP Recommended

@mpach

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done, connect the Printer to the Wi-Fi.

 

And try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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