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HP Recommended
HP OfficeJet Pro 8135e All-in-One Printer
Microsoft Windows 10 (32-bit)

new printer/ loaded all software/ prints off my i phone but not computer/ status says "not Installed

uninstalled then re installed 3 times no change

hp office jet pro 8130e

2 REPLIES 2
HP Recommended

Hi @D-n-Dinc8910,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've done a lot of troubleshooting already. Here are some additional steps to try for resolving the "Not Installed" issue with your HP OfficeJet Pro 8130e printer.

 

Check Printer Connections

  • USB Connection: Ensure the printer is properly connected to your computer via USB. Try using a different USB port or cable if possible.
  • Network Connection: If the printer is networked, ensure it is connected to the same network as your computer.

Update Printer Drivers

  • Go to the HP Support website and download the latest drivers for the HP OfficeJet Pro 8130e. Install them and restart your computer.

Run the HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor. This tool can automatically diagnose and fix common printing and scanning issues.

Set the Printer as Default

  • On your computer, go to Settings > Devices > Printers & Scanners.
  • Find your HP OfficeJet Pro 8130e in the list and select it.
  • Click on Manage and then Set as default.

Remove and Re-add Printer

  • Remove Printer: Go to Settings > Devices > Printers & Scanners, select the printer, and click Remove device.
  • Re-add Printer: Click on Add a printer or scanner and follow the prompts to add your HP OfficeJet Pro 8130e again.

Check Windows Print Spooler Service

  • Press Win + R, type services.msc, and hit Enter.
  • Locate Print Spooler in the list, right-click it, and select Restart.
  • Check if the issue is resolved.

Reinstall HP Smart Software

  • Uninstall the HP Smart software completely.
  • Reboot your computer and reinstall the latest version of HP Smart from the HP Smart App page.

Check for OS Updates

  • Ensure your operating system is up to date as sometimes updates can fix compatibility issues

Check for OS Updates

  • Ensure your operating system is up to date as sometimes updates can fix compatibility issues.
Raj_05
HP Support Community Moderator
HP Recommended

Printer Firmware Update

  • Check if there is a firmware update available for your printer on the HP Support website. Updating the firmware can sometimes resolve issues with printer connectivity and functionality.

Firewall/Security Software

  • Sometimes, firewall or security software can block printer connections. Check your firewall settings to ensure that your printer is allowed through.

Check Printer Status and Alerts

  • Ensure there are no error messages or alerts on the printer itself. Sometimes, printers display error messages that can help identify the problem.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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