new printerwont fnish setup procedure

[mazzerman]

i just bought the above printer and went through all the stages of setup in the guide but the printer panel says setup incomplete. i have an account on HP i have registered the product. it is connected to my wifi is is recognised in windows 10 but when i try to print it says setup incomplete. im just about to send it back but hopefully someone has a solution for me.

regards 

[Kuroi_Kenshi · Accepted solution]

Hi @mazzerman,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Physical Setup:

• Ensure that all packaging materials have been removed, including any plastic layers covering the printer.
• Check that ink cartridges are installed correctly and securely, and that the paper tray is loaded properly.

Re-run Printer Setup:

• From the printer’s control panel, access the setup menu and follow the setup instructions again, making sure to complete each step.

Ensure HP Smart App Configuration:

• Install the HP Smart App on your Windows 10 computer.
• Open the app and ensure that the printer is added and showing online.
• Follow any prompts within the app to complete the setup, such as firmware updates or additional printer settings.

Use HP Easy Start Software:

• Download the HP Easy Start software from HP's support page specifically for the OfficeJet Pro 8132e.
• Run HP Easy Start, which can sometimes resolve incomplete setup problems by ensuring your printer is correctly configured.

Check Printer and Network Settings:

• Print a network configuration page directly from the printer to confirm it is connected to the correct Wi-Fi network.
• Ensure that both your printer and the computer are on the same network.

Update Printer Firmware:

• Via the printer’s control panel or the HP Smart App, ensure that your printer firmware is up to date.

Troubleshoot Windows Settings:

• Reinstall the printer driver through the “Devices and Printers” section in Control Panel.
• Ensure there are no old printer installations that might conflict.

Software and Driver Reinstallation:

• Uninstall any current printer drivers through "Programs and Features" in Control Panel.
• Reinstall drivers using the latest software from HP’s support site or HP Smart App.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,