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‎11-23-2016 11:15 AM

HP Recommended
Product: HP OfficeJet 5740 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I tried to install the latest update for my printer (had it about 11 mos). I did all the trouble-shooting and diagnostics, and on one of the items listed to do it said that it may not install on Windows 10.

 

At one point it had me uninstall all software (along with checking firewall etc which was all OK), then I had to install the "basic software" all over again. Printer working fine, but....

 

Am a little dismayed at this - Windows 10 has been around quite a while now - why would I keep getting this notification if I tried it, reported it, and it still won't install?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2016 11:31 AM

HP Recommended

Hello sistersgal,

Go to:

http://hp.com/go/tools

The Print and Scan Doctor can be found here.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎11-23-2016 11:19 AM

HP Recommended

Hi,

 

Sounds like you have not installed full software and drivers. Please download and run the followig tool to see what is missing:

 

            http://ftp.hp.com/pub/softlib/software13/COL50849/mp-145514-6/HPPSdr.exe 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎11-23-2016 11:23 AM

HP Recommended

 

 

I just tried that - link didn't work. Gave me this message: " There might be a typing error in the address, or if you clicked on a link, it may be out of date".

Was this reply helpful? Yes No

‎11-23-2016 11:31 AM

HP Recommended

Hello sistersgal,

Go to:

http://hp.com/go/tools

The Print and Scan Doctor can be found here.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-23-2016 11:47 AM

HP Recommended

 

 

 

Found some port compatability issues, which were fixed. I then went to the software/driver section, asked to download and install new update - this time, all went fine! I had already downloaded it, it just hadn't been fully installed.

 

Many thanks!!

 

Was this reply helpful? Yes No

‎11-23-2016 11:48 AM

HP Recommended

Hi sistersgal,

I'm glad you've got this resolved, I'm happy to help if you have any other questions.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Was this reply helpful? Yes No
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