ng failed. how can i fix this please?

[Tizzycat]

Message saysUnable to print. Rendering failed?

[Max3Aj]

@Tizzycat, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The error message "Unable to print. Rendering failed" typically indicates a communication or driver issue between your computer and the printer. Here are some steps you can follow to resolve this issue:

Restart Devices

• Turn off your printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

Update or Reinstall Printer Drivers

• Visit the HP OfficeJet Pro 8122e Drivers & Software page and download the latest drivers for your operating system.
• Uninstall the existing printer software from your computer.
• Reinstall the freshly downloaded driver package.

Use HP Smart Diagnose & Fix Tool

• If you're using Windows or macOS, open the HP Smart app.
• Go to "Printer Settings" > "Advanced Settings" > "Diagnose & Fix".
• Let the tool scan and automatically fix common issues.

Check Print Spooler Service (Windows only)

• Press Win + R, type services.msc, and press Enter.
• Scroll to Print Spooler, right-click, and select Restart.
• Try printing again.

Try Printing from Another App or Device

• This helps isolate whether the issue is with the printer or the specific app you're printing from.

Firmware Update

• Outdated firmware can cause rendering issues.
• Visit the HP support page and enter your printer model to check for updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support