no color printing since Mac update to Big Sur, can't reinstall printer

[AWB65]

I have an HP deskjet 5550 and a Mac Book, both used to work well together. After upgrade to BIG SUR  I can not print in color. The printer works with Dell computer so I suspect it is a software issue. I tried to reinstall printer software but it is no longer compatible with my computer. Apple support says I need to get new software from HP. Please help.

[Jay_G24]

Hi @AWB65,

I'd like to help!

HP Deskjet 5550 Color Inkjet Printer driver for macOS is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

NOTE: Gutenprint drivers are not supported by HP or Apple.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[AWB65]

I downloaded the driver but unfortunately it did not work......... still no color.........

[Jay_G24]

unfortunately, We do not any drivers available.

 I’d recommend you contact HP Phone Support in your region regarding upgrade options.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

Have a great day!