no duplex or color options since loading window 11

[Audrie1]

Since upgrading to Windows 11 the printer will not print with color or duplex it only gives option for manual duplexing.  no longer gives me option to print in color.  Help working on Document I need by Wednesday.  At one point HpSmart said to download a driver which I did then at end it said there was a problem reboot and try later.  After rebooting it longer gives me the file to install.  If anyone knows the fix please explain it step by step ..Thank you

[sandytechy20]

@Audrie1

Welcome to the HP support community.

I understand that your printer is not printing in color and the duplex option is not available, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, click Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Audrie1]

Do you know how to help me?

[sandytechy20]

@Audrie1

Please try the steps mentioned in previous post and let me know the outcome for further assistance.

Cheers.

[Audrie1]

Thanks Sandy,  Just got done with a meeting  I will try this tomorrow (Thursday) and let you know how it goes.  

[Audrie1]

I did your step by step and the printer now prints in color.  Still no duplexing.  Under general preferences it says duplex: yes .

Yet it does not.  Goes to manual asking to flip page.  The duplex works fine in copy mode ...doesn't work in printing.   

[sandytechy20 · Accepted solution]

@Audrie1

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
2. Select the country.
3. You will find the phone numbers below the product details.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Audrie1]

Thank you Sandy,  Sorry for delay had to go out of town for a while.  Just got it fixed today by letting support have remote access.  They did their magic Printer is working fine.