no print out from office word excel

[RBHR]

If you install the printer and then you test a print job from any documents Microsoft office SW...Word or office
But nothing happen the queu is empty
If you encounter this scenario read below the solution
1-download the basic driver of hp photosmart 5520
2-double clic but when the extraction is finish (the blue bar)click no becau you dont need to install this old sw printer and it's not yours
3-now hold the windows button and push (R)
Use the keyboard and push this combination %temp% push enter button
4-you need to find a folder starting with 7z...... and be sure it's modified recently at date an time you are doing this, go into the 7z and copy the link of this path
5-go to control panel then printer click add printer then select somthing saying your printer is not mentioned in the list, select tcp/ip
Put the ip adress of your printer and go ahead until you see the table where you have two column brands and models
Now you select i have a disc and you are prompt to paste the link you copy
You will see the hp photosmart 5520 driver
Select and then you can rename to the model of your printer but it's mandatory
Ok if you do all manipulation then you can test from word and it work for sure
Dont say it's not working i test more than 100 case with defferent customer

[Rainbow23]

Hi @RBHR,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Photosmart 5520 e-All-in-One Printer wherein it does not print excel spreadsheet.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:

• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen.
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.

1. Select the printer driver you wish to uninstall.
2. Click the Remove button.
3. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Let me know how this works.

You have a good day ahead.

[RBHR]

Thank you for the reply but read again
Am posting a solution not a question
but maybe my English is not good enough sorry for that

[Rainbow23 · Accepted solution]

Hi @RBHR,

You are welcome.

I thank you again for sharing the solution for this use.

I also appreciate your time and patience.

Feel free to ask your queries in future in this forum.

You have a good day ahead.