no print out from office word excel

[atharva_gp]

@Jomomma55,

Let's try disabling the UAC(User Account Control) settings.

• Press the Windows button and search for "Change User Account Control Settings"
• Try disabling it.

                 

• Try to print again
• Also, try disabling any antivirus software/firewall temporarily before you print.
• If you still face the same issue, proceed to the next step.

Providing permissions

Press and hold the windows+R key combo

Type "spool" and hit Ok.

• Open the PRINTERS folder
• Delete everything from the PRINTERS folder
• Go back to the spool folder
• Right click on the PRINTERS folder > Properties > Security
• Select Group or USername
• Select each Username or group
• Click on Edit
• Provide full control to all Usernames or groups
• Apply and OK
• Go to control panel > devices and printers > right click on the printer > select printer properties
• Go to Security 
• Provide full control to all User names or Groups
• Apply and OK

Check if this helps

Cheers!

[atharva_gp]

@Jomomma55,

Let's try disabling the UAC(User Account Control) settings.

• Press the Windows button and search for "Change User Account Control Settings"
• Try disabling it.

                 

• Try to print again
• Also, try disabling any antivirus software/firewall temporarily before you print.
• If you still face the same issue, proceed to the next step.

Providing permissions

Press and hold the windows+R key combo

Type "spool" and hit Ok.

• Open the PRINTERS folder
• Delete everything from the PRINTERS folder
• Go back to the spool folder
• Right click on the PRINTERS folder > Properties > Security
• Select Group or USername
• Select each Username or group
• Click on Edit
• Provide full control to all Usernames or groups
• Apply and OK
• Go to control panel > devices and printers > right click on the printer > select printer properties
• Go to Security 
• Provide full control to all User names or Groups
• Apply and OK

Check if this helps

Cheers!

[Jomomma55]

Still no printing

[atharva_gp]

@Jomomma55,

Try creating another Local User Account on your PC and then try to print.

Refer to this KB article from Microsoft and create a Local account on your Windows.

Try to print again from the Office XP and Photoshop applications.

Let me know what happens.

[Jomomma55]

I added an new account and everything printed.. I shut down for the night and when I powererd on this morning under the new account and tried to print I got the same old mess again of not printing..I don't understand why printing stopped.  No new updates were installed. I am baffled.

[atharva_gp]

@Jomomma55,

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I request you to contact them for further support.

Click on this Link to contact HP.

Cheers!