no scan options for HP 4315

[hdocdon]

no scan options for HP 4315 all in one 

[Garp_senchau]

@hdocdon, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing a "No Scan Options" message on your HP printer when trying to scan, you can try these steps to resolve the issue:

1. Restart the Computer and Printer

• Press the Power button to turn off the printer.
• Close all running programs on your computer, and then restart the computer.
• Wait for 30 seconds, and then turn the printer back on.

2. Check the HP Digital Imaging Monitor (DIM)

• Search for and open c:\Program Files (x86)\HP\digital imaging\bin.
• Locate and double-click hpqste08.exe to ensure it is running.
• Right-click hpqste08.exe, and select Create shortcut. A shortcut will appear in the bin folder.
• Open shell:common startup and press Enter to open the Startup window.
• Drag the hpqste08.exe shortcut from the bin window to the Startup window.
• Restart the computer.

3. Uninstall HP Print Driver and Use HP Smart

• Disconnect any USB cables from the printer.
• Open Add or remove programs from Windows.
• Locate your HP printer in the list of programs.
  • If found, click on the printer name and select Uninstall.
  • If not found, search for and open Printers & scanners, select your printer, and click Remove device.
• If prompted by a User Account Control message, click Yes.
• Follow instructions to complete the software removal, and then restart the computer.
• Download and install HP Smart from 123.hp.com.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,