no setup cartridges

[Wmsdfrtg32w]

Hi Everyone,

HP Officejet 6960 printer

First of all I find it really annoyed that hp sells printers were you suppose to keep the first set of cartridges as setup cartridges. Most likely is somewhere in the manual, but lets be honest who is reading manuals after buying more then 10 printers in his life. If you want the customer to do that, put it with insane big letters on the boxes. Its insane to just disable a prnter after 4 years and ask for setup cartridges, really insane. 

Then whatsapp support, 2 hours and the only thing I was advice install HP smart and reset the printer by starting it and after fully starting it remove the power cable. Been there done that 5 times, it doesn't help. 2 hours chat support of which the operator was more then 1 hour quiet. You cant call that support. 

The my third point, why do customer need to jump through these hopes like they did something wrong. I just want to printer. Why make your product so complicated. 

So what can I do to get my printer back to life? As all solution on this form and on google have been tried. 

Best WIshes,
Me

[Wmsdfrtg32w]

Let me update everyone on the final answer of chat support that responded after a long silent. 

"We can't help you, we do not send out setup cartridges. You should have put the setup cartridges that came with the printer for four years on the shelf till we off HP decided these were needed again"

So with other words, we of HP do not trust you ( customer ), we think you did commit some kind of fraud and now we disable your printer till you can give us proof you have the setup cartridges that came with the printer when you bought it. 

This is a pretty rude way to approach a loyal customer that have been using HP for more then 20years. Just insane to destroy a complete valid product for profit reasons. 

[Nal_NR]

Hi @Wmsdfrtg32w,

Welcome to the HP Support Community. 

I'd be happy to help you! 

We apologize for the inconvenience.

We would have to perform an OOBE reset on the printer to bypass the error If not done already.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Wmsdfrtg32w]

Hi Support,

Can you please tell me how to do a "OOBE reset on the printer" on the HP officejet 6960? The solution you gave me in the private messages wil not work. There is no home button on my printer. There is only a wifi indicator. 

So how do we perform a "OOBE reset on the printer" on this one?

Best Wishes,

Arian

[ferRX · Accepted solution]

Hi @Wmsdfrtg32w 

Please follow steps from the next video.

You can find on Youtube if you look for "Bypass USE SETUP CARTRIDGES Officejet"

* Note: THIS ONLY WORKS FOR OFFICEJET 6960

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.