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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
834016
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office jet 8610 drivers

HP Recommended
office jet 8610
Microsoft Windows 10 (64-bit)

Installed WIN 11,did not like it & rolled back to Win 10.

Printer is  not  working so I  re-installed the drivers to no avail. I called HP & was told the 8610 is obsolete, despite buying it 2 yrs ago & was told to upgrade  my technology.  Can anyone pls tell me where I might find a workable driver to install?

 

Thank you

 

9 REPLIES 9
Andr-1611
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HP Recommended

Are you looking for these drivers?

  1. HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature So... 
  2. Readiris Pro 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


        
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834016
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Hi, appreciate your help! Neither  driver is working  for my PC.  I had printer issues after doing a rollback from Win11 about 2 weeks ago, but was ale to re-install drivers to print & scan. 2 days ago the scanner was defaulting to photos, so Icorrected that and then the printer quit communicating with my pc. When I **bleep**, all they want to do is "u[date my technology..."
Any other thoughts are welcomed!

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Andr-1611
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Then you should uninstall the complete printer software first: Uninstall HP printer software, and then remove the printer from your Devices list. 

 

  1. then restart the system
  2. install the new software 1)
  3. restart the system
  4. then install 2)

Regards
Andr-1611


        
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834016
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Thank you, I followed your instructions. I can print an test page but then get a message that it is a software problem...

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Andr-1611
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@834016 wrote:

... then get a message that it is a software problem...


What kind of software problem is displayed?
When was this software problem displayed?
- during the installation?
- or after the reboot?

 

Regards
Andr-1611


        
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834016
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It appears during the installation.

I

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Andr-1611
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OK, then you must proceed like this

The HP software must be completely uninstalled and removed of the system.

First download only this complete package, done see above

1) File name: OJ8610_198.exe (162.1 MB)

Then proceed as follows:

Check the system for

  • TuneUp`s
  • Optimization Tools
  • Cleanup Tools

disable them, better uninstall them.

Next...

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. right-click Start, search for "control panel" and open "Programs and Features"
    uninstall all HP printer software > via "Programs and Features"
  3. right-click Start, search for "control panel" and open "Devices and Printers"
    In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  4. Restart the PC
  5. Close all programs
  6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
    • enable > Show hidden files, folders and drives
    • uncheck > Hide protected operating system files (Recommended)
    OK
  7. search for "HP [printer name]" and delete all this folders
  8. Empty the TEMP folders
    A) C:\Users\[Your user account]\AppData\Local\Temp\
    B) C:\Windows\Temp\
  9. system files cannot be deleted!
  10. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  11. Please note: WLAN has to be deactivated!
  12. Restart the PC
  13. Close all programs
  14. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE 1), see above.
  15. The installation was completed successfully, now you must ...
  16. Restart the PC again
  17. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

 

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Important information:

    Change back the File Explorer settings -
    • enable > Don`t show hidden files, folders or drives
    • click button > Hide protected operating system files (Recommended)
    OK

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


        
I'm not an employee of HP, I'm as volunteer here.
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834016
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Really appreciate the detailed instructions. They are similar to what I have done. I can scan & copy, just cannot print.

Thinking the drivers are fine, that it is a MSFT software issue.

 

Screen shots after step #10:

834016_0-1638144333427.png

 

834016_1-1638144346504.png

834016_2-1638144364507.png

 

 

 

834016_3-1638144383809.png

834016_4-1638144400165.png

 

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Andr-1611
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I think you should look here: HP Officejet Pro 8610 e-All-in-One Printer series 
Here you can find all the information about your problem.

 

Regards
Andr-1611


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
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