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‎03-22-2019 04:41 PM - last edited on ‎03-22-2019 04:51 PM by Retired

HP Recommended

I Just set up anew 6962 printer. tried to download the code and my email address to activate download 5 times, 5 failures.

If its free why can't I access it.
MarkRW

10 people had the same question
3 REPLIES 3

‎03-24-2019 04:21 PM

HP Recommended

@MarkRW

Welcome to the HP Support Community

 

Could you please brief the issue.

What code are you trying to download?

Have you subscribed for instant ink?

 

Keep me posted.

Cheers:)

Raj1788
I am an HP Employee 

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‎08-15-2019 02:12 PM

HP Recommended

Hello, 

I have been having trouble installing the office printing essentials 3 bonus software that came along with my hp printer purchase, I do have an activation code, when I enter all the information It takes me to the screen with the download option. My software runs on Windows 10. so that is the option that I click on, suddenly it takes me back to the first screen that requires to enter the information I had already submitted... 

 

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‎11-26-2019 09:33 AM - edited ‎11-26-2019 09:34 AM

HP Recommended

same problem here, think this may have just been a scam

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