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‎12-21-2019 10:46 AM

HP Recommended
Product: officejet pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

my officejet pro 6970 does not print from my windows 10 pc anymore. From any mobile device it works, HP smart shows connectivity and can access the printer, scanning works....but when printing it creates an error message in the printer queue. I have tried all recipies I could find in this forum, completely deleted drivers and installed again, checked via EWS, ....has anyone additional ideas or experience that could help?

 

Thanks for any hint,

 

Tim

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2019 04:11 AM

HP Recommended

@Tim_O_M, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here. For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

If the issue persists, try adding a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-24-2019 04:11 AM

HP Recommended

@Tim_O_M, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here. For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

If the issue persists, try adding a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎12-27-2019 08:26 AM

HP Recommended

Thanks a lot!! The manually adding the standard TCP/IP port did the job. The printer recently did a firmware update, so I skipped this.

 

Best regards,

 

Tim

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‎12-27-2019 10:29 AM

HP Recommended

@Tim_O_M

 

That's great! Happy to hear that.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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