officejet pro 8610 Printer failure

[Ads6]

Hi all

 New to HP having been given an officejet pro 8610 witch needed ink. Fitted a replacement blue ink cartridge and all was fine , was starting to get the hang of this all-in-one unit. Black ink ran out so bought some replacments off ebay and fitted the black , to start with it was fine. Now when you start the printer up you get a screen saying 'non-genuine ink catridges' and it then goes onto a screen with printer failiure and effectivly locks me out of using it.

 I've been looking on some of the hp support programs that are on my pc and one of the pages shows all four cartridges with the black empty with a red box with a X in it above it , and the yellow showing low with a yellow triagle with an ! in it. I tried replaceing the blck cartridge again with no joy.

Looking on the HP website there's a box on the right hand side that pop's up saying -

For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.View article

 It takes you to a page with a firmware update to download. I've downloaded and tried to install but it gets part way through the install and stops - on the printer update page it shows the status of the pfinter as busy and after getting part way through a box pop's up and say's to turn printer off and on. I've done this several times along with taking the lead out of the back with no joy. I've also tried deleting the drivers and reinstalling in device manager but now I'm stuck.

 Can anyone help please ?

Thanks , Ads

[sandytechy20 · Accepted solution]

@Ads6

Welcome to the HP Forums. I would be happy to help you with your HP Officejet pro 8610 printer. I understand that you are getting Printer failure error message and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Reset the printer.
• Remove the ink cartridges.
• Clean the ink cartridges, and then check the error message.
• Update the printer firmware.
• Clean the printhead with an automated tool.
• Remove the printhead.
• Inspect the carriage path.
• Reinsert the printhead.
• Reseat the printhead up to three times.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[Ads6]

Hi 

 Have managed to get it working again. Took the ink cartridges out and decided to change the yellow , as it was showing low , at the same time. Put them all back and Hey presto it's now working properly again.

Thanks , Ads6

[sandytechy20]

@Ads6

Thanks for the reply.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance in future.

If you wish to say thanks for my effort to help,

Click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Cheers.

[Eric0428]

Cannot download firmware to allow 8610 to accept non hp cartridges. Says not applicable. Any ideas. Just about done with hp.

[Eric0428]

Printer only refuses to work when non hp cartridges used. Works on hp cartridges so its not a printhead problem, so quit telling me to clean the printheads. Getting frustrated.

[Eric0428]

Never again. I am trashing the printer as well as my HP laptop. I will never recommend HP and will actively discourage anyone I talk to from purchasing HP product.