Printer Setup, Software & Drivers

Hi all

 New to HP having been given an officejet pro 8610 witch needed ink. Fitted a replacement blue ink cartridge and all was fine , was starting to get the hang of this all-in-one unit. Black ink ran out so bought some replacments off ebay and fitted the black , to start with it was fine. Now when you start the printer up you get a screen saying 'non-genuine ink catridges' and it then goes onto a screen with printer failiure and effectivly locks me out of using it.

 I've been looking on some of the hp support programs that are on my pc and one of the pages shows all four cartridges with the black empty with a red box with a X in it above it , and the yellow showing low with a yellow triagle with an ! in it. I tried replaceing the blck cartridge again with no joy.

Looking on the HP website there's a box on the right hand side that pop's up saying -

For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.View article

 It takes you to a page with a firmware update to download. I've downloaded and tried to install but it gets part way through the install and stops - on the printer update page it shows the status of the pfinter as busy and after getting part way through a box pop's up and say's to turn printer off and on. I've done this several times along with taking the lead out of the back with no joy. I've also tried deleting the drivers and reinstalling in device manager but now I'm stuck.

 Can anyone help please ?

Thanks , Ads