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Locked

‎09-28-2021 06:27 PM

HP Recommended
Product: lenova
Operating System: Microsoft Windows 10 (64-bit)

Have new computer. I can print fine but when I attempt to SCAN, my computer does not show up on control panel on printer.

Category:
1 REPLY 1

‎10-01-2021 11:48 AM

HP Recommended

Hi @mississippi1,

 

I'd like to help!

 

I understand you are unable to scan using the 

 

To assist better -


How is the printer connect to the device USB or wireless?

Have you installed the the full featured drivers on the computer?

 

If not , please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 8600.

 

Search Windows for HP > HP OfficeJet Pro 8600> double click to open the HP Printer assistant > Click on Scan

 

 

 

 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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