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‎10-28-2019 07:56 PM

HP Recommended
Product: HP Deskjet 2050 J510a
Operating System: Microsoft Windows 7 (64-bit)

My printer: HP Deskjet 2050 J510a 

previous cartridge number: 122

Purchased : in Sri Lanka (Not in Middle east)

 

Now when i tried to purchase a new HP original cartridge 122, couldn't find in the local market thus bought 61 which says on the box, supports Deskjet 2050 and many.

 

When i installed the cartridges (black & color), error massage means "61 cartridge is not configured for this printer"

Then i "Youtubed" for more info, and learned about Cartridge Protection Disabling Option, which i couldn't find in my HP printer software.

 

Pls help to have such an HP 2050 supportive software with Cartridge Protection Disabling Option.

 

Many Thanks for your time & valuable input.     

1 person had the same question
2 REPLIES 2

‎10-29-2019 01:09 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 




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‎10-29-2019 02:25 AM

HP Recommended

Thanks for the reply. 

I have sent a massage to HP Support and hope they will support.

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