on set up step 3 cannot register, no internet?

[henachse]

on new or renewed setup of printer step 3 go to internet and register printer.  Error occurs indicating no internet.  However the internet connection is on and available for all other functions including other printer functions.  Has any one run into this problem and found a solution?

[Kumar0307]

@henachse, Welcome to the HP Support Community! I’m here to help.

To assist you better, where do you see this error?

Are you using the HP Smart app?

Restart the wireless router, the printer, and the PC

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[henachse]

All the steps you describe were done over and over.  Even using  scan doctor & HP smart.  The printer works fine but I am refused entry to my HP connection either during setup or when using HP Smart or from the printers web page in order to edit profile.  No program or HP technician seems to help.  I will be using other printers in the future, but not HP.   

[Kumar0307]

@henachse

To assist you better, where do you see this error?

Are you using the HP Smart app?

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep me posted.