paper size modification

[wernsin_2]

I am trying to print from word onto paper with a size of  4.25 x 5.5 in. I added the new custom size through the print setup option. Word reflected the correct size but the setting on the printer still shows a different size. Every time I print the paper gets jammed. 

[Dragon-Fur]

@wernsin_2 

Welcome to the HP Community --

Assuming the Custom Paper size is supported,

The Printing Preferences (Properties) have been adjusted to the custom size,

the source of the problem is perhaps that the printer is not aware the change in paper size / type.

Top-Tier OfficeJet Pro models might include a "Custom" size selection when using the Embedded Web Server (EWS) to adjust Tray and Paper settings.

From what I can find, Envy printers do not include "Custom" in the EWS paper size lists.

Another place to check:  The printer control panel - do that right after you have changed the paper and / or opened and closed the tray drawer.

Reference:  User Guide  > Starting on Page 10

Remember that for printers that include a Photo Tray, the tray only supports one, two, or a very few paper sizes.  Photo Trays do not accept "custom" paper sizes regardless of whether the little guides can be made to "fit" the paper.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

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References / Resources

Product Specifications for the HP ENVY 5055 All-in-One Printer (M2U85A)

HP Document: HP Printers - Creating Custom Paper Sizes

General Example - Windows - Custom Paper Size form

Printing_Preferences_Custom_Paper_Size_Long_Bond_2

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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