photosmart touchscreen not coming on HP photosmart d7260

[FrankTruj]

photosmart touchscreen not coming on and ! flashing yellow on HP photosmart d7260 printer

[Sneha_01 · Accepted solution]

Hi @FrankTruj 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the touchscreen on your HP Photosmart D7260 is not responding and you're seeing a flashing yellow exclamation mark, here are some steps to troubleshoot the issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions in the paper path. Clear any jams you find.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed. Remove them and reinstall them to ensure a good connection.

Check Connections:

• Make sure all cables (USB, power) are securely connected. If you’re using a USB hub, try connecting directly to the computer.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the back of the printer.
• Wait for 60 seconds, then reconnect the power cord.

Inspect the Touchscreen:

• If the touchscreen still doesn’t respond, look for any physical damage or dirt on the screen that might be interfering with touch sensitivity.

Check for Firmware Updates:

• If you can access the printer settings, check for any firmware updates that might resolve touchscreen issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support