pixel 9 and HP Smart app fails to find Office Jet Pro 9010

[JohnP888]

As per title.

"Upgraded" to Google Pixel 9 Pro XL from Pixel 8.

Issue with HP Smart App in Pixel 9.

Pixel 8 HP Smart App picked up the 9010 Officejet Pro (Australia), and printed OK. Pixel 9 cannot find the printer.

Printer connected by ethernet to network, is there somewhere in the HP Smart app to enter IP address?  I couldn't find this.

Anywhere in this app to force duplex printing (both sides of paper)?

Thanks for any help!

[Irfan_06 · Accepted solution]

Hi @JohnP888,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to one of your device.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[JohnP888]

Thanks for the help.

My bad, I forgot to mention running Ubuntu Linux, and I apologise for this oversight.

Still upgrade the firmware if possible?

[Irfan_06]

Hi @JohnP888,

Kindly refer to the steps on this link to update the printer firmware.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[JohnP888]

Irwin

My apologies for not getting back sooner, travelling extensively.  

Re step 5, the cartridges will not go back into the printer, the little catches on the bottom of the receptacle for the cartridges now seem to be misaligned.  What is the solution here. 

Re the firmware links, are they valid for Ubuntu?

I appreciate your help!