• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-18-2022 06:55 AM - last edited on ‎04-18-2022 06:59 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a custom password, which I do not know and trying to reset the password, I applied every solution that I could find on the forums, but nothing worked; please help. 

Category:
2 REPLIES 2

‎04-18-2022 07:39 AM

HP Recommended

Power printer OFF, press and hold the Resume button on the printer. Power printer ON, keep the resume button pressed for 15-20 seconds, that should reset the printer.




My profile on LinkedIn

Was this reply helpful? Yes No

‎04-18-2022 08:03 AM

HP Recommended

Thanks for the reply; your previous solution didn't solve the problem; the printer is still asking me to enter a custom password. There is a device-level custom password that I have no idea how to reset. I am also not sure if I set this password or if it's a default password. I want to reset this printer to factory settings completely. 

 

AmirChaudhary_0-1650290464028.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.