print FAILURE

[wktehupeiory]

Printer prints only photos with no black.

Will copy in red-yellow only.

Printhead cleaned several times, looks clean.

Printer insists it is offline. The usual command pages no longer exist: e.g. PRINT TEST PAGE etc

Reinstalled, SW updated - no change.

HELP!

[Kumar0307]

@wktehupeiory, Welcome to the HP Support Community!

I understand the printer is not printing in black. Kindly check the ink levels and replace any low/empty ink cartridges.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

To connect the printer to a wireless network,

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

Print a Print Quality Diagnostic Report, and then evaluate the results.

1. Load plain, white paper in the input tray.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch Print Quality Report.

If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!