print and scan doctor will not complete the communication with my device

[jav1385]

my printer is stuck in Deleting a document

When I tried the Print and Scan doctor, it will not complete the communication with my device.

[DavidSMP]

Hi @jav1385,

Hello, @nclusive  – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

Going through your post, I see that you are facing issues to delete the print job. You can clear the print spooler to delete any print job stuck in the queue. Follow the steps below to clear the print spooler:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

• Then download the latest full feature driver from http://hp.care/2ix5n9p    and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.

For further assistance, you could perform the relevant steps from this link: http://hp.care/2iwayWX to troubleshoot print queue replated issues.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck. 🙂

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