print size mismatch for 10*15 cm cards

[dediggefedde]

I would like to print on cards that are exactly 100 mm * 150 mm in size with my HP OfficeJet Pro 6970.

However, I could not set up the printer size correctly, since the result is always that the picture is not exactly fitting the page.

In the printer-server-settings I created a "true" 10 cm * 15 cm custom page size.

width:10 cm, height:15 cm, left/top/bottom/right: 0 cm

The predefined '4" * 6" / 10 * 15 cm' is actually using the inch size, so it's 10.16 cm * 15.24 cm

Then I go to the printer, put my 10*15 cm paper in the tray and choose "10x15cm" on the touch-screen.

I use Inkscape to create a 10*15 cm canvas, add some rectangles for testing, and call the print dialog.

There, I go to printer options, to the paper-tab, choose my "true" 10*15 format and check "border-less" and "HP-photo-paper" (otherwise not borderless).

Now I print and 3-5 mm of my image is cropped off on each side.

If I disable borderless, the same frame is cropped off, but a white border appears around the image.

When I tried to put everything to the 4" * 6" format, the paper was basically missed with only a quarter of the image on the paper and lots of ink on the printer-rolls.

Did I miss a setting?

Do I need to add/subtract something from the paper format size if the physical size is actually 100 mm * 150 mm?

[Rainbow23]

Hi @dediggefedde,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

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