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‎08-01-2018 07:02 AM - edited ‎08-01-2018 07:10 AM

HP Recommended
Product: envy 7640
Operating System: Microsoft Windows 7 (64-bit)

printed page is cut off on right side    I have tried all--all the usual ways to correct, such as checking the ink,  printing a test page, etc.  They all indicate everything is normal with printer.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2018 11:26 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I would check inside the printer for a piece of paper.Sometimes it does happen that a piece of paper get stuck under the rollers in line with the print head.Then the printer prints on that piece of paper instead of on the new paper that you print.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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View solution in original post

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2 REPLIES 2

‎08-01-2018 11:26 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I would check inside the printer for a piece of paper.Sometimes it does happen that a piece of paper get stuck under the rollers in line with the print head.Then the printer prints on that piece of paper instead of on the new paper that you print.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎04-04-2019 11:12 AM

HP Recommended

No paper is stuck inside the printer.

 

I tried resetting the printer.  Did not help.

 

When I use print preview, I see a cut off page.

Was this reply helpful? Yes No
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