printer asking for id & password. never had one. I am locked out. can't use it

[majicwaryr]

what do I do now?

[A_Gayathri]

Hi @majicwaryr,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Officejet Pro 8620 printer is asking for an ID and password that you never set up, you can try a few steps to reset the printer to its default settings or bypass the password. 

Here’s a step-by-step guide to help you resolve this issue:

Step 1: Reset the Printer

Resetting your printer to its factory defaults can often resolve issues related to passwords and network settings.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Factory Reset:

• On the printer's control panel, go to the Setup menu.
• Navigate to Printer Maintenance or Service.
• Look for an option that says Restore Defaults or Restore Factory Settings.
• Confirm the reset. This will reset all settings to the factory defaults.

Step 2: Use the Embedded Web Server (EWS) Use the HP printer Embedded Web Server (EWS)

If the printer is connected to a network, you can access its Embedded Web Server to reset settings or change passwords.

Find the Printer’s IP Address:

• On the printer's control panel, go to Setup > Network Setup > Network Summary.
• Note down the IP address.

Access the EWS:

• Open a web browser on a device connected to the same network as the printer.
• Type the printer’s IP address into the address bar and press Enter.
• You should see the EWS page.

Reset or Update Credentials:

• Navigate to the Settings or Security section.
• Look for options to change or reset the administrator password.
• If prompted for a password, try using the default credentials (often "admin" for both username and password, or leave one of the fields blank).

Step 3: Use the HP Smart App

The HP Smart app can help manage and troubleshoot your printer.

Download and Install HP Smart:

• Download the HP Smart app from the Microsoft Store (Windows), App Store (iOS), or Google Play Store (Android).

Connect to the Printer:

• Open the HP Smart app and follow the prompts to add your printer.
• Once connected, navigate to Settings or Advanced Settings.

Reset Credentials:

• Look for options to reset or update the printer's password.

Refer to this document:   HP Officejet Pro 8620 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[majicwaryr]

Nothing works. I am distraught

[A_Gayathri]

Hi @majicwaryr,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[majicwaryr]

Hi. I have  SSID. I have IP address, MAC address.  Wireless passcode. I have EWS. I have discovery service. I have WPA Authentication. The printer just will not do anything w/o ID & PW. This only happened in 30 years that I am locked out of using my printer. I am shut out completely. Nothing will let me connect to my network. nothing. All my other devices work just fine. I cannot access this printer no way no how. It is locked out. HELP ME PLEASE!

[Irfan_06]

Hi @majicwaryr,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support