printer connection problems

[AFrank-22]

My new all in one pc cannot ´see´my new mfp 178 printer.

It could not see it over my wifi, (PC has a strong wifi signal) but even connected via usb, the pc still cannot ´see´ the printer.

The printer icon is green when it first flashes, then rapidly turns red and stays red, no matter how many times I try ´retry´ etc

The printer does print, but does not scan.

[Echo_Lake]

@AFrank-22

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Install the HP Smart app on your computer or mobile device. Do the following if you are setting up the printer on a Wi-Fi network.

• Place the printer and the computer or mobile device near the Wi-Fi router.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
• After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.
• Download the HP Smart app from HP Smart - Microsoft Store (Windows),
• If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​
  NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.
• If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
• In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

And, also you can send a print job using a direct wireless connection between your printer and a Windows computer.

Make sure paper is loaded in the main tray, and then turn on the printer.

In Windows, search for and open Printers and scanners.

Click Add a printer or scanner.

Click Show Wi-Fi Direct printers.

Select the option starting with DIRECT followed by your printer model.

Click Add device.

After the WPS PIN prompt displays on the computer, look for a PIN on the printer control panel or the information sheet that was printed during setup.

Enter the PIN within 90 seconds, and then click Next to complete the connection.

NOTE: If the PIN expires, restart your computer, and then go through the printer setup process again.

If a Driver is unavailable status message displays, go to 123.hp.com to download and install the print driver.

Open the item you want to print, click File, and then click Print.

Select your printer from the list, and then click Print.

Hope this helps! Keep me posted for further assistance.
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