printer disappeared off smart app, cant find where to readd it

[sam1103]

HP deskjet 2700.  no longer have this on the app and its telling me to factory reset but how 

[A_Gayathri]

Hi @sam1103 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2700 printer is no longer appearing on the HP Smart app, you may need to re-add it. Here are steps you can follow to try and resolve the issue:

Check Printer Connection:

• Ensure that your printer is powered on and connected to the same Wi-Fi network as your mobile device or computer.

Restart Printer and App:

• Turn off your printer, wait for a few seconds, and then turn it back on.
• Close the HP Smart app on your mobile device and reopen it.

Reconnect Printer:

• Open the HP Smart app.
• Tap the "+" icon or the "Add Printer" option.
• Follow the on-screen instructions to reconnect your HP DeskJet 2700 to the app.

Check Wi-Fi Connection:

• Make sure that your mobile device or computer is connected to the same Wi-Fi network that the printer is connected to.

Reinstall HP Smart App:

• If the issue persists, try uninstalling and reinstalling the HP Smart app on your mobile device.

Factory Reset the Printer:

• If none of the above steps work, you can try factory resetting your printer. Keep in mind that this will erase any custom settings.
  • Press and hold the Cancel button and the Wireless button on your printer simultaneously for about five seconds until the Power light blinks.

I hope this helps. 

Take care and have a good day.-

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