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- HP Community
- Printers
- Printer Setup, Software & Drivers
- printer doesn't turn off

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05-20-2025 08:35 AM
Does anyone else have this problem. When my printer loses connection to my PC (as it often does) and I have to reset the connection, the power button doesn't work - so I have to unplug it! I find this weird.
05-21-2025 08:37 AM
@noggin078, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Power Button Issues on HP ENVY 6020e All-in-One Printer!
We're thrilled to have the opportunity to assist you and provide a solution.
If your HP ENVY 6020e printer frequently loses connection to your PC and the power button doesn't work when trying to reset the connection, you can follow these troubleshooting steps:
Verify the Power Source:
- Ensure that the printer is plugged into a working electrical outlet.
- Try plugging the printer into a different power outlet.
Check for Firmware Updates:
- Ensure you have the latest firmware installed on your printer. You can check for updates using the HP Smart app or the HP website.
Reset the Printer:
- Unplug the printer from the power source.
- Wait for about 60 seconds.
- Plug the printer back into the power source.
- Turn on the printer using the power button.
Reconfigure Network Settings:
- Make sure your printer is connected to the same network as your PC.
- Reconfigure the network settings through the printer’s control panel or the HP Smart app to ensure stable connection.
Check Printer Settings:
- At the printer’s front panel, select the network icon, then make sure IP is enabled for the type of connection used.
- Ensure that 'Allow EWS' (Embedded Web Server) is enabled.
Hope this helps!
Take care, and have an amazing day!
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ZOEY7886
I am an HP Employee