printer doesn't turn off

[noggin078]

Does anyone else have this problem. When my printer loses connection to my PC (as it often does) and I have to reset the connection,  the power button doesn't work - so I have to unplug it! I find this weird.

[zoey7886]

@noggin078, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Power Button Issues on HP ENVY 6020e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 6020e printer frequently loses connection to your PC and the power button doesn't work when trying to reset the connection, you can follow these troubleshooting steps:

Verify the Power Source:

• Ensure that the printer is plugged into a working electrical outlet.
• Try plugging the printer into a different power outlet.

Check for Firmware Updates:

• Ensure you have the latest firmware installed on your printer. You can check for updates using the HP Smart app or the HP website.

Reset the Printer:

• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug the printer back into the power source.
• Turn on the printer using the power button.

Reconfigure Network Settings:

• Make sure your printer is connected to the same network as your PC.
• Reconfigure the network settings through the printer’s control panel or the HP Smart app to ensure stable connection.

Check Printer Settings:

• At the printer’s front panel, select the network icon, then make sure IP is enabled for the type of connection used.
• Ensure that 'Allow EWS' (Embedded Web Server) is enabled.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,